8 /10

ok

 

DE, Tue 09 Mar

10 /10

Martin was very helpful and walked.me through the whole process during these Covid restricted times. I contacted him a couple of times about some queries which he was quick to help with.

 

MN, Tue 23 Feb

10 /10

New Forest Cars were efficient, professional and very helpful in the purchase of a vehicle and part exchange of my old vehicle.

 

PJ, Fri 29 Jan

10 /10

everything was explained very well

 

PW, Fri 20 Nov

8 /10

The only thing I'm not happy with is that you said no fluid leaks on the check but there is an oil leak that I'm having to sort out less than 2 weeks after getting the car

 

TC, Thu 01 Oct

I am very sorry to hear this, please contact us so we can forward you to our approved repairer, B's Garage, Calshot so that they can investigate the oil leak

 

New Forest Cars, Thu 26 Nov

7 /10

Very pleased with the car so far

 

SM, Jul 2019

9 /10

The dealer went through all the paperwork and explained everything, there even put an mot on the car cause it was less than 6 months.

 

CS, Jul 2019

10 /10

Very impressed - car buying made easy. Good, well- prepped vehicles at reasonable prices. Attentive service. Will recommend New Forest Cars to friends.

 

Tra, Jun 2019

10 /10

Overall very friendly & helpful service..
I would strongly recommend to friends & family.

 

AH, Jun 2019

10 /10

Very good to deal with

 

KR, Jun 2019

10 /10

Really great service, wasnt pressured into anything, very knowledgeable and friendly.
Would highly recommend and will definitely be a repeat customer

 

DM, Jun 2019

10 /10

The representative for New Forest Cars was extremely helpful-explaining exactly what the REC vehicle check had covered.
When picking up the car went through all the features of the car and any anomalies for example where the fuel cap release point was which would have taken me a while to find.

 

JT, May 2019

10 /10

Perfect

 

ZZ, May 2019

10 /10

Topnotch sale team really good and very friendly service, and a good knowledge of the car we had purchased highly recommend.

 

BJ, Jan 2019

9 /10

Very positive and efficient

 

PA, Nov 2018

10 /10

A professional and we'll delivered service throughout.

 

JN, Sep 2018

10 /10

 

MK, Sep 2018

0 /10

mainly positive but i went back to the dealer as i took the wheels off to check the brakes as one was binding slightly in my view the brakes had enough friction material left to pass mot and the discs had a lot of rust and will need replacing before next mot the rear brakes were the same when i went back to the dealer about this the salesman said the boss was away but he would tell him when he got back this was over 2 weeks ago and i have heard nothing since i think as we paid a high price for the car compared to others of that age that they could at least have put new brake shoes pads and discs on it would not have cost them that much seing as how the salesman put so much emphasis on customer satisfaction and word of mouth reccomendations when we bought the car it seems just another garage where once they have the money they do nothing about customer s problems
regards mike dorsett

 

LD, Sep 2018

Dear Mr & Mrs Dorsett, Apologies for not getting back to you sooner, as we discussed when you came in our aim is to try to make sure that any wear and tear items on the vehicles have a year's reasonable usage left in them, we would have been very happy to look at the binding brake for you but I believe you had already sorted this yourself before you came in. As we price our cars based directly on what they have cost us to prepare anything extra we had spent on new brakes would have directly increased the price we sold it for, therefore we chose not to change them in this instance as we think they should last the year and we wanted to keep the price of the car as low as possible

 

New Forest Cars, Sep 2018

10 /10

 

LB, Sep 2018

9 /10

The car has 60k miles and though old was presented well. It was expensive but I hope will be worth it. We had difficulties with a flat battery on the first day but this was replaced swiftly by the RAC garage and there have been no problems since.

 

RVD, Sep 2018

10 /10

Wonderful people. Very helpful with al services.
Amazing car, so nice to drive

 

AL, Jul 2018

10 /10

very friendly, car presented in immaculate condition, problem sorted after discussion, very Pleased!!!

 

FW, Jun 2018

10 /10

 

JW, Apr 2018

10 /10

 

LM, Mar 2018

10 /10

Good service

 

DT, Mar 2018

10 /10

very helpful and considerate staff.

 

GB, Mar 2018

10 /10

Very helpful, honest and would highly recommend

 

SC, Feb 2018

10 /10

The whole experience was pressure free and clockwork smooth.The team were friendly,informative,helpful and the vehicle was immaculately presented.Top stuff all round.10/10.

 

PA, Feb 2018

1 /10

The buying experience was pleasant enough but the after sales care was non existent. The vehicle had a fault which was there at the time of the sale and they were probably aware of it hoping that it would be insured but it was not.,

 

DW, Feb 2018

Dear Mr Weston,
I am very sorry that you have experienced this problem with your car, due to the level of preparation we do, following the RAC approved standard a car never goes on sale here with a known problem. As we hadn’t heard from you for several months after you bought the car we assumed that everything was fine and you were happy with your purchase.
I’m also sorry that the repair in this instance was not covered under the warranty, it is the nature of used cars that not everything can always be covered particularly some internal equipment like Sat-Nav's, on the rare occasion that a customer experiences a problem it is generally dealt with under the warranty unfortunately this was one of the rare instances that it was not.
Kind Regards
Chris

 

New Forest Cars, Mar 2018

9 /10

Good service good customer relations

 

NC, Feb 2018

10 /10

Very helpful and supportive. Whole process from choosing car, car exchange, taxing and registering went smoothly.
When had difficulty to start car the next day, battery was changed without any fuss. Would definitely use again

 

TW, Jan 2018

10 /10

Chris and Phil are both very capable and pleasant salesmen. They explained things thoroughly and understood our requirements. There was no question of pressurized selling but allowing us to take our time.

 

PR, Dec 2017

10 /10

Phil, the proprietor, is a really friendly and professional car dealer who obviously takes great pride in the preparation of the cars he sells. He is more than willing for you to take the vehicle you are interested in purchasing for a test drive. Of course you say. Well, the difference from many dealers is that he prefers you to take it out on your own! This gives you a chance to make up your own mind without any hard sell. As many of you will appreciate this is by no means the norm with dealerships. He was quite willing to take my car in part exchange without undue haggling. When I went to collect the car the taxation had been taken care of for me and his colleague, Chris, was equally courteous and professional. I would have no hesitation in recommending New Forest Cars.

 

JG, Nov 2017

10 /10

Had a great experience at New Forest . Chris was straight forward and informative . We were new to the area, and he made the process very easy! Will highly recommend New Forest !

 

JL, Nov 2017

10 /10

Very professional and genuine service. Wasn’t made to feel stupid for asking lots of questions! Lovely staff, I love my new car!!!

 

KW, Nov 2017

9 /10

Very nice and helpful staff

 

MB, Oct 2017

10 /10

The whole experience was friendly and without pressure (having been with my partner to but a car at a different location I can see the difference). I had a coupe of queries about the car after I purchased it and the team helped me out instantly and without fuss. I would definitely use this dealer again.

 

IT, Sep 2017

10 /10

I am very happy with the whole experience , good service and great price and very helpful staff

 

MW, Sep 2017

9 /10

Excellent service, Knowledge of the trade and a good selection of cars.

 

CJ, Aug 2017

10 /10

Polite, friendly and efficient service.

 

RS, Aug 2017

10 /10

 

HB, Aug 2017

10 /10

Chris was very helpful and was able to answer all my questions. Offered to put the car through a new MOT to satisfy a few concerns. Very professional and freindly dealer.

 

AP, May 2017

10 /10

Very helpful and professional in helping me buy the correct car for what I needed. I love my new Car.

 

CP, May 2017

9 /10

 

GM, Apr 2017

10 /10

 

DY, Mar 2017

10 /10

Very helpful staff.

 

BR, Feb 2017

10 /10

I would describe my overall experience as very positive indeed,the owner and two other chaps I dealt with were extremely friendly helpful and efficient.The choice of cars available is always great ( this is the second car I have purchased from them)and the team are honest and clear in their descriptions of the vehicles.The cars are reasonably priced and sold in tidy,clean and serviced condition.
I was greatful that the tax was organised for my collection date so that we could simply get in and drive home.Great to do business with New Forest Cars

 

SCb, Feb 2017

10 /10

Customer service was great and the staff were very helpful and patient with me! Very good experience.

 

KH, Dec 2016

10 /10

Very friendly, professional and helpful.

 

JF, Nov 2016

10 /10

I part exchanged my Peugeot for a newer model and I am very happy with my new car. There was a minor issue with the radio, but Phil at New Forest Cars addressed the problem immediately. The vehicles here are of good quality, valeted to a very high standard and are reasonably priced. I have bought used cars from dealers before and been "fobbed off" when i returned with a problem but Phil is is a genuine guy who is only too happy to deal with any issues that may arise. A major plus is the backing of RAC, giving peace of mind with 6 months warranty and 12 month breakdown cover. I would certainly recommend New Forest Cars to anyone wishing to buy a used car.

 

LM, Oct 2016