9 /10

It was a very nice experience since the beginning. Courtesy and professionalism.

 

GD, Sat 10 Apr

10 /10

Excellent service and very welcoming. Fully explained everything we needed to know

 

YM, Sat 06 Feb

10 /10

Great friendly service, viewed car and picked up witching the week, had a minor warning light come on the dash which they sorted the next day without any hassle, very pleased with service, car and value for money, would recommend and use them again in the future :-).

 

GW, Mon 11 Jan

10 /10

Very helpful and knowledgable

 

PR, Tue 01 Dec

10 /10

Very professional, made me feel confident about the vehicle I was going to purchase. I would highly recommend

 

MN, Tue 17 Nov

9 /10

I feel the gentleman helped me way up, the importance of your service

 

HS, Tue 10 Nov

10 /10

Staff explained everything clearly. No hard sell. Kept everything simple as, basically , the quality of the cars that they sell speak for themselves. In these strange times they made everything as simple as they possibly could.

 

JC, Tue 10 Nov

8 /10

 

IB, Sat 24 Oct

10 /10

Excellent customer service from TSC Cars, very happy with the vehicle

 

LH, Dec 2019

9 /10

Very enjoyable experience dealing with TSC Cars. Car was well presented and as described. I was accommodated travelling from far away, and various options available for payment and collection of car once the deal was done. Purchase was easy and would happily recommend the lads to anyone.

 

ND, Oct 2019

10 /10

Excellent service from both Bob and Martin.All.paperwork was kindly done on my behalf which included registering a private registration onto the purchased vehicle.Would happily recommend to others and go back again when looking again for another vehicle.

 

AN, Jun 2019

10 /10

Very friendly and helpful staff. Good selection of quality used cars at great prices

 

CC, Jun 2019

10 /10

Very friendly guy, great price, made the experience very easy

 

NC, May 2019

10 /10

Thoroughly pleasurable experience with TSC Cars. I found Bob and Martyn both very friendly to deal with, and were very helpful in their information. Professional and courteous, and offered to collect me from nearby Birmingham airport when I arrived for collection which was hugely appreciated. Very happy with my new car, well described and fully cleaned inside and out before purchase.

 

ND, May 2019

10 /10

Thank you Martin and Bob, I love my beautiful new car. Top class, friendly and efficient service.

 

EM, Nov 2018

10 /10

I have been dealing with TSC Cars while buying my used Jaguar..... So far they have been very helpful and straight up!!!!.. friendly, to the point and seem like a very good firm. supplied me with a 2nd spare key. Colin Mansell 10 out of 10 so far guys

 

CM, Oct 2018

3 /10

Whilst the initial buying process was good and straight forward the aftercare leaves a little to be desired. The car has developed a fault with its audio system, the dealer has been quite dismissive and is clear they don't want to even look at the problem. Pushing it onto the RAC warranty which is unlikely to cover the cost of repair or replacement. I'm now potentially left with a very big bill to replace an OEM audio system

 

SW, Feb 2018

10 /10

Very helpful and friendly. Definitely will be going back.

 

RK, Feb 2018

10 /10

Every interaction was positive and helpful. No pressure, and answered every question for me. Very pleasant to deal with and straightforward.

 

MH, Jan 2018

7 /10

 

KA, Dec 2017

10 /10

Extremely helpful and great service, would buy from them again

 

SSC, Dec 2017

10 /10

No hassle purchase. Nick was fantastic, no pressure to purchase extras.. Explained the finance clearly and what the warranty covered.

 

IB, Oct 2017

10 /10

I purchased my Ford Mondeo from Nick and from the first time I contacted TSC cars to completing my purchase I was very impressed.. The car is exactly as He described and is a beautiful car to drive. I traveled over to Holyhead by ferry and Nick had the car delivered to me by a very courteous driver John. From the receptionist to Bob and Mark all staff were helpful and friendly. I first viewed the car online and after a few phone conversations with Nick who I found to be an absolute gent, I made my purchase. I would have no hesitation in returning to TSC cars to purchase a car in the future.

 

MMS, Aug 2017

10 /10

Excellent service from both the Director and Executive we dealt with in the trade in and purchase of a new car for our Daughter. The Director showed me the trade in values on the computer to support his valuation and the price we paid for the new vehicle was fair. We have an excellent new car for our Daughter and feel extremely satisfied with the whole customer experience.

 

JB, Aug 2017

8 /10

 

SK, Jul 2017

10 /10

I felt welcomed and the process was very smooth.

 

AS, Jun 2017

10 /10

I've purchased my last two cars from TSC and on both occasions i've found them extremely professional and genuine. They are friendly and make the whole process of buying a car easy with great knowledge. Would recommend them and look forward to using them again when I come to change my car again.

 

AT, Mar 2017

10 /10

very pleasant environment , No pressure no pushy sales person very helpful. I have already spoken to a couple of friends who in the near future will be looking to change there cars and recommended TSCcars. MY new car I am very very pleased with it.

 

JF, Feb 2017

10 /10

Bob was extremely helpful and a pleasant salesman.

 

JF, Feb 2017

9 /10

 

BW, Feb 2017

10 /10

Nick and bob who we have dealt with are great guys would recommend tsc cars to anyone I have had my last 3 cars from them I never felt pressured into buying a car wonderful guys thank you Mandy knight

 

MJK, Dec 2016

10 /10

From start to finish the whole buying process was easy and more importantly friendly and welcoming

 

SB, Dec 2016

10 /10

Excellent pain-free purchase of new car and part excahnge of old one.

 

NC, Oct 2016

8 /10

Very friendly

 

JG, Sep 2016

10 /10

excellent customer service !

 

ED, May 2016

0 /10

To start I asked for the small paint repairs to be carried out prior to delivery, also that the worn front tyres were replaced. The car was delivered and the tyres had been changed, but paint repairs had not been done. The (so called) service manager argued with me that they had been done. after I walked him around the car, he finally agreed that they had not but could do nothing about it, so I made him TSC who agreed that the repairs would be completed at a later date. Still waiting. After he had left I went back to the car and it would not open, they had given me keys to two different cars. I phoned them and they asked me to go to them to change the key, I refused and insisted that they brought the key to me, as I was traveling to Devon the next morning, They brought the key that evening (under protest). After driving to Devon it was noticeable that the wheels were out of balance, I paid for the new tyres to be balanced myself. the ride still did not feel right. I contacted the service manager & explained the problem and agreed that they would replaced the tyres again. I agreed to take the car to them on friday. When I got there I was informed the the service manager was on his day off. Steve one of the sales men asked what the problem was, after I explained what was wrong he test drove the car and said it was fine, I went to Devon a second time (this is the reason I brought the car) The ride was still not right, so today I went to Kwik fit and asked them to balance the other two tyres which were now on the front of the car, It turns out that both wheels are buckled. I will be in touch with them again tomorrow.

 

WH, Mar 2016

10 /10

This is the second car I have purchased from TSC and your sales service and quality of cars for the used car sector is top notch.
Whilst I would have achieved a lot more selling my Freelander privately dealing with a reputable business takes out the risks of private selling
and makes for an easy exchange process.
Your sell prices are well pitched, hence you can see the good rate of stock turn at your Balsall common site.

 

JR, Feb 2016

10 /10

Fantastic service! I phoned up about the car on Friday and it was delivered to me on Tuesday. I was nervous as I hadn't seen or driven the car. I needn't have been as the car was delivered as described in fantastic condition, mot and serviced. I would definitely recommend and would buy again! Thank you.

 

CH, Jan 2016

10 /10

Customer service was very good. Steve has was very informative, helpful and not pushy at all.

 

SB, Nov 2015

10 /10

Excellent service from these guys

 

MP, Nov 2015

8 /10

Good range of cars at fair prices. Nick was very helpful making the overall experience good. The only disappointment was the RAC breakdown recovery registration which insisted on taking Credit Card details for auto renewal. This was absolutely wrong especially as I had already paid extra for this benefit. I believe this is nothing short of a scam which has now tainted the RAC brand for me. Nick stated that he would sort this out ~ I am still waiting.

 

PB, Oct 2015

9 /10

Professional approach, very efficient. Nice surroundings. Cars are well displayed, clean, fully valeted and ready to go. Highly recommended.

 

GG, Oct 2015

10 /10

 

MK, Oct 2015

10 /10

The staff both prior to and after sales are friendly and professional. I could not fault the service we received.

 

RP, Sep 2015

9 /10

There was no pressure from the sales guys, just basic information - and I was allowed a solo test drive, which I thought was very trusting, given that I had only left my 16 year old, 243,000 mile Peugeot 306 as security !

 

RH, Sep 2015

0 /10

I brought a 2012 skoda fabia from tsc
Worst experience of my life spending 6500 on a car I thought I would be buying something new and not problematic. The car when I sore it I had to tell them it needed a service indicator light on not hard to work out surely.. They said they would do this the light was taken off the car was not serviced... Had to have it done myself... The front tyres on the car were bald they said they would change these... Bit of a coincidence they lost the locking wheel nut key.. They then told me to get one from skoda they would pay the invoice and do this gave them the benefit of the doubt being a respectable dealer... Went back to get my new tyres on a 80 mile round trip for them to tell me they wasn't going to put them on or foot the bill for the key... When I picked up the car the rear number plate lights didn't work and the rear wiper didn't work motor is faulty when I complained about this the day later they didn't care... So they basically sold me a car that was unroadworthy... There is laquer peal on the front of my car where it has obviously had a bad accident repair.. Just a coincidence they paint cars on there site.. Not only that but they never let me see the logbook of the car I was buying and sent it off without me signing it they filled it in for me so how did they get my signature?? Luckily I did get my logbook through the post off the Dvla with all the wrong details and my name being lee instead of Luke... So I've been driving around in a car that isn't even registered to me... For weeks I've had to send a letter to Dvla explaing this and my logbook haven't heard anything back off them as to yet... Not only this but they have not even given me the spare keys to my car they didn't have them at the time but we're sending them straight to me the day they get them which they recond would be a week... As far as I'm aware they have the keys to my car so can be stolen at anytime as they have my address I really don't understand how u can rate people like this I now have had to buy security cameras for my house and park my car infront of others blocking it in so it doesn't go missing I have been a member of the rac for years but these people are now giving you a bad name and reputation...
Many thanks luke

 

LT, Sep 2015

10 /10

Very helpful, honest and friendly service. Made buying a car a smooth and stress free experience

 

MC, Aug 2015

8 /10

The car was attractive in both price and condition; the salesman polite and efficient.
But there was over a week's delay before the service history and spare key was sent to me.

 

MG, Aug 2015

8 /10

Good customer service, always happy to help. Do feel the additional cost of £99 was unnecessary for warranty. This should be included in there screen price, may get more custom as this may have put people off before..

 

JB, Aug 2015

0 /10

The whole experience of purchasing a car was horrendous.
From the initial first impression of the company to the very end where the sale fell through.
Customer Service is definitely not prioritised here.

 

DH, Jun 2015

As a family run business we pride ourselves on our level of service and the quality and presentation of our cars, so naturally we were very surprised, disappointed and upset to read this unjustified customers review. This particular customer came to view one of our cars having been recommended to visit us by one of our existing customers. He came to view 2 cars we had and decided to test drive them both, on his return he was more than happy with one and to leave a deposit to secure it. There were a few light marks on this black car, after all it was 5 years old which we said we would try to improve, we actually machine polished the whole car and also arranged to have some reverse sensors fitted for him. On the day of collection the customer arrived with an extremely aggressive friend who's behaviour we found totally unacceptable, no matter what was said or offered to resolve matters amicably on our side it was never going to be good enough for this individual. We refunded the customers full deposit after having our car off sale for a week and incurred the cost of the parking sensors. We have since sold this car and I can sincerely report the new owner is over the moon with it.

 

TSC Cars, Coventry, Jul 2015