10 /10

Good efficient service.
But disappointed with the RAC "free" offer as, after going through all the rigmarole find that it tries to scam the purchaser by asking for credit card details at the end. I refused to provide my credit card details as the RAC sales said it was a free service for a year. Sad really, as it spoils what otherwise would have been a perfect follow-up. I don't know now whether we have RAC coverage or not.

 

TS, Tue 29 Sep

9 /10

Very we presented cars, obviously chosen for sale as generally low mileage etc. Courteous staff, knowledgeable and surprisingly honest!!!

 

LW, Fri 25 Sep

10 /10

So helpful and caring without being pushy, would recommend to everyone

 

BW, Thu 24 Sep

10 /10

Excellent service, highly recommend it. Very pleased with car I bought.

 

MB, Oct 2019

9 /10

car was really well presented and realistically priced, dealer knew what he was doing. I would go back again

 

PW, Oct 2019

9 /10

Very personal service good experience

 

GT, Sep 2019

8 /10

Staff were very courteous and polite. After we bought the vehicle we discovered a leaking windscreen washer bottle which the dealer arranged to have repaired speedily and with minimal inconvenience to us.

 

BB, Aug 2019

10 /10

We dealt with Neal at the Westham branch and he was so helpful. He gave us so much information about the car we were interested in and made buying it so easy. Nothing was too much trouble and the customer service was so quick, we took the car for a test drive on the Sunday and all the paperwork was sorted and the car was ours on Wednesday! We will definitely be recommending this branch to others needing a new car.

 

JL, Jun 2019

10 /10

Great cars, great customer service. Very polite and helpful gentleman. Would definitely use again and recomend to family and friends.

 

MN, May 2019

10 /10

 

JB, Apr 2019

10 /10

 

TC, Mar 2019

10 /10

Great help i had a problem with a leaking windscreen just after i purchased the car, and they replaced it with no quibbles at all. Would highly recommend them.

 

RP, Mar 2019

10 /10

Steve was absolutely brilliant showed me all the controls, explained everything clearly, made sure i was happy with everything. Steve even did the road tax for me. Car had new mot and was valeted.
I would recommend them to anyone a wonderful experience thank you

 

LVP, Jan 2019

10 /10

The service we received at the Westham garage was everything we could have hoped for. From the first visit when we were shown the vehicle we were interested in to driving it away, nothing was too much trouble. Neal guided us through the various functions of the car, even making sure the rollator fitted easily into the boot. He then helped my disabled husband find the right seating position in the passenger seat. A test drive confirmed our decision to order the car. When we collected it the following week it was immaculately clean, had extra diesel added and ready for the off! At all times we were treated with the utmost respect and kindness.

 

MB, Nov 2018

10 /10

Recently i visited the Rattle Road sales near Eastbourne as in the market for a replacement car, a salesman wasn`t around at the time so Warren the valeter came over to assist, he was SO helpful i first thought he was head of sales, he could not have been of more assistance & enthusiasm, after some guidance he showed me a car that he had only just finished prepping, i just couldn`t believe this was a used car as it looked immaculate, apparently this had been owned by a doggy person so the inside, prior to his treatment had been shall we say very poor, he then showed me the engine bay which was equally immaculate. The car could have been right up my street apart from the automatic box. I have visited a few forecourts recently, even main dealers don`t turn out cars as well prepped as Warren does, to say the least i was so impressed. When it comes to keeping a car clean i know what i`m looking at. Well done Warren, long may you reside at this location, i`l keep an eye on new car arrivals.

 

Ton, Aug 2018

10 /10

Steve Lane, brilliant, friendly made you feel welcome and at ease can’t be said for a lot of car dealers! not pushy or overbearing but there for questions and queries when I needed answers

 

RM, Jul 2018

9 /10

The car. Was ready to drive away. So no waiting. Had been serviced, and ,MOT.
The only thing I am not happy with, is that the car only had one key and I was
not told until I had purchased the car. All used cars should have a spare key.

 

RT, Jun 2018

10 /10

Over the moon with Steve Lane, very informative, helpful and courteous nothing was any trouble would highly recommend the Sussex Trade Center.

 

RH, Jun 2018

9 /10

neal hood who assisted in our purchase was straight, honest and fair. he made us feel very comfortable and happily answered all my questions to assist in my decision making.

 

LB, Jun 2018

10 /10

 

JG, Jun 2018

10 /10

I had been looking at the website and found a car that was a possibility. Quite by chance I was near the Stone Cross site, so decided to make an impromptu visit as I had never been there before.
I must say I was impressed, plenty of cars at a range of prices, all clean and looked in good condition. I found a suitable car and was initially look after by David who took me for a test drive,and then handed over to Steve. The purchase was carried out in a friendly buisnesslike manner with no pressure to buy. Collected te car a few days later after it had been finally prepped ,immaculate. Highly recommended

 

DD, Jun 2018

10 /10

Really great customer service

 

TR, Apr 2018

10 /10

Agreed a part-exchange deal with Steven and David. Absolutely delighted by the service from beginning to end. All smiles, friendliness and honesty. Nothing was too much trouble for them - we gave them an Easter egg each as a thank you. We'll always go back to them to buy our cars from now on.

 

JM, Mar 2018

6 /10

Found the rear window doesn't demist fully they say it must previously have had a sticker on it which has been removed and damaged the strips disappointed!!!
It doesn't change gear as smoothly as I'm used to I'm told it's my foot pressure im unsure

 

LN, Feb 2018

Thank you for taking the time to leave us a review. Unfortunately it does appear two or three of the bottom elements, so hopefully this will not cause any inconvenience.

Your previous car was fitted with a 'fully automatic' gear box. However the new one has a 'semi automatic' gearbox (as is norm with the majority of later vehicles as they are slightly more economical and reduce emissions and therefore the cost of the road fund licence) which works on the principle of having a manual type gearbox fitted with an 'automatic clutch'. Unfortunately these are not as smooth as the old system but can be driven smoothly by adopting a slightly different throttle technique. If you would like any further assistance we would be very happy to help.

 

Sussex Trade Centre Ltd, Feb 2018

10 /10

David was a very helpful, friendly, non-pushy sales person who made the whole process from selecting a car through to test driving and finally making the decision to purchase the car very simple and stress free.

 

EG, Feb 2018

10 /10

Very friendly and helpful

 

SH, Feb 2018

8 /10

Friendly positive approach.

 

AR, Feb 2018

10 /10

The staff were very knowledgeable and helpful. Very happy with my new car.

 

PT, Jan 2018

10 /10

Made welcome Steve excellent

 

MA, Dec 2017

10 /10

The customer service I received from Steve was second to none. He is professional and personable. He went out of his way to ensure I got my car earlier than expected.

 

DW, Oct 2017

10 /10

We purchased a car from Sussex Trade Centres 3 months ago. We were very pleased with the service from the start. We came and went 2 or 3 times before making a decision and were not pressured at any point. The staff were honest, knowledgeable and were able answer all of our questions. We had a small niggly problem a few weeks ago and they couldn't have been more helpful to resolve it. Great garage!

 

Dav, Oct 2017

10 /10

Very friendly and helpful staff

 

ST, Oct 2017

10 /10

 

ADN, Oct 2017

10 /10

Very friendly, helpful, polite, excellent customer service overall plus well kept facilities

 

VS, Oct 2017

10 /10

Great service, Neil was very helpful would use again. So far no problems with the car which was serviced MOT and was spotless when we picked it up. They even got me a spare wheel for it! Thank you Neil.

 

DC, Jul 2017

9 /10

 

TM, Mar 2017

10 /10

 

AC, Mar 2017

10 /10

Good buying experience.

 

PS, Feb 2017

10 /10

Good selection of cars including autos which we were looking for at fair prices and Steve the salesman was Helpful, informative and knew his cue as to when to approach us and when to leave us to it. Top bloke ;-)

 

AG, Jan 2017

10 /10

Very helpful and pleasant staff. Good 'after purchase' care, when further help/information needed.

 

PR, Jan 2017

10 /10

Very nice people to help you

 

KH, Jan 2017

10 /10

 

BS, Jan 2017

10 /10

Very good service and always available for anything and any queries

 

SC, Jan 2017

10 /10

Very helpfull explained all about car was told of service history car was ready on time when we went to pick it up was cleaned and polished

 

GH, Dec 2016

10 /10

Friendly atmosphere. Presentation clean and tidy. Cars presented well.

 

RW, Oct 2016

10 /10

Nice warm and friendly environment.

 

CC, Oct 2016

10 /10

Very pleased with the professional service, help and advice.

 

RL, Sep 2016

10 /10

nice honest bloke

 

TA, May 2016

7 /10

Thay gave me a fair price for my PX,l found them not to be pushy to get a sale ,But thay said thay had given the car I was buying a new M.O.T. But the day after I bought the car the windscreen washers didn't work,when I took the car back it had to have new jets fitted,so I feel the M.O.T was not a true one.

 

BC, May 2016

Hi Mr Clements,

We would like to thank you for your positive feedback on our staff. We do use independent VOSA MOT testing stations and we are sorry to hear you had a minor problem with the car. We are glad it was rectified quickly and with minimal inconvenience.

 

Sussex Trade Centre Ltd, May 2017

10 /10

Very positive experience, I didn't feel pressured to make a purchase and after viewing the car several times I was happy to purchase. Steve was very helpful during the sale and gave me all the information required.

 

CT, Apr 2016